FAQs
 

Ordering

For quick service email orders@astwickforestry.co.uk or text your order to 07973300114

When is the best time to buy firewood?

  Astwick Forestry recommends that to get the best results and value for money from your firewood, you should purchase your logs part-seasoned in the spring to burn the following winter.

When should I avoid buying firewood?

   Due to the difficultly of drying timber during the winter months, any log dealer is at risk of running out of firewood towards the end of the winter months, especially in a cold winter. We recommend that all log customers try to stock up with firewood at the beginning of the winter.

How can I pay for my firewood?

   Payments can be made by cash, cheque or bank transfer (our bank details are supplied on the bottom of our invoices). You have 28 days to make the payment for your firewood.

Firewood

What type of wood is in your firewood?

All firewood supplied comes from local, sustainable sources, which includes timbers such as: Ash, Beech, Silver Birch, Sycamore, Hornbeam etc
The loose firewood contains 95% hardwood and 5% softwood. This softwood is mixed in to aid lighting.

How many logs do I get in 2 cubic meters? 

In a 2 cubic meter load you will receive approximately 400 Logs.

How are your logs measured?

 The logs are measured loosely in a 2 cubic meter bucket. When the logs are stacked you remove air gaps, thus making the volume smaller. (Logs are not measured stacked due to the cost involved). 

Why doesn't  Astwick Forestry Services kiln-dry their wood?

  We do not kiln-dry our firewood because this is an ineffective technique of seasoning wood as it only dries the outside. This leaves us with an unsatisfactory product. Also this method is very expensive, and this would result in the price of firewood increasing.

What size are your logs?

Our firewood processor is set to 10 inches and 98% of your logs will be 10 inches long or less. 

What if I require a different size logs?

Firewood can be cut to any size required, however it can only be supplied part-seasoned.

How much kindling do I get with my loose logs?

 In a 2 cubic meter load, you will roughly expect between 1-2% to be kindling.

Delivery

How long does it take to get a delivery?

  Logs are normally delivered in 1-2 days, for quick service email orders@astwickforestry.co.uk or text your order to  07973300114

How will my logs be delivered?

Logs will be tipped loosely on your driveway (or where else you require) and an invoice will be put through door.

Can I pick up my logs from your yard?

Unfortunately, we do not hold insurance to protect customers in our yard. 

What if it's raining when my logs are delivered?

Seasoned logs are tipped in a dry condition onto your driveway. It is advisable to have a tarpaulin handy to cover the dry logs if it’s raining. 

Do you stack logs?

Logs can be stacked for the customer, but only by prior arrangement and will receive an extra cost.

Storage

How do I store my firewood?

  Ideally, firewood should be stored under a waterproof roof, raised off the ground with the wind blowing through the logs. Our log stores can be seen on our Woodland Products page.

How much storage space do I need for my firewood?

Astwick Forestry Services recommend that any household that burns logs for their heating, build as big a log store as possible. 

Seasoning

How long does it take to season your part-seasoned firewood?

  Seasoning is dependent upon weather conditions and type of wood. On average it should take 3-4 months to season 4  cubic meters of our part-seasoned firewood.

How much firewood do I need for the winter?

  A household using firewood to top up their central heating, will roughly use 2-4 cubic meters of firewood per year. A household that is using the firewood solely for their heating, will roughly use 8-12 cubic meters of firewood per year.